Request & Contracting Process
The website receives customer service requests. It does not take online payments, and submitting a request alone creates no financial commitment for the customer.
1. Submitting a request
The customer selects a service or solution and submits contact details and a description of the need. A reference number is shown and the request reaches the Jodfay team dashboard for review.
Submitting a request is free and is not a purchase or final acceptance of a service or offer.
2. Review and contact
The team reviews the requested scope and contacts the customer using the details provided to complete requirements and define the appropriate timeline and deliverables.
3. Proposal and approval
If the service requires a separate commercial agreement, the team sends a written proposal describing scope, deliverables, timing, and applicable obligations before work starts.
Using the website form creates no financial commitment. Contracting occurs only after the customer gives separate, clear approval to the proposal or contract.
4. Data protection
The request form does not ask for card details, bank credentials, or verification codes. Customers should not include such information in request descriptions or messages.
Request data is handled under the Privacy Policy and used to contact the customer, assess requirements, and manage the request.
5. Contact
For questions about an existing request, provide its reference through Contact Us, info@jodfay.com.sa, or WhatsApp at 0555873878.